Why Pineapple Tech
What changes when the same team builds and stays
Many options can ship a first version. Fewer leave you with documentation, ownership and someone accountable when production misbehaves.
| Capability | Freelancer | Typical agency | Pineapple Tech |
|---|---|---|---|
| Documentation | Often informal | Varies by project | Written into the engagement |
| Long-term support | Person-dependent | Handoff risk after launch | Support plans scoped before go-live |
| Infrastructure | Ad hoc setups | Sometimes client-owned | Client-owned accounts by default |
| Scalability planning | Rarely explicit | Feature-led | Discussed in discovery and proposal |
| Knowledge transfer | Hard when one person leaves | Partial handover packs | Runbooks and source you keep |
| Response model | Best effort | Ticket queues | Named escalation in the contract |
| Security posture | Inconsistent | Checklist at launch | Hardening + ongoing monitoring path |
| Code ownership | Negotiated late | Often yes | Default: you own the source |
| Maintenance | Optional add-on | Separate retainer pitch | Part of how we sell the work |
| Monitoring | Usually missing | Sometimes included | Configured before launch |
| Backups | Assumed | Configured unevenly | Taken and restore-tested |
| Testing before release | Varies widely | QA depending on budget | Release checks before traffic |